如何转接客户来电范例

　　接下来小编为大家整理了如何转接客户来电范例，希望对你有帮助哦!

　　范例一：

　　A: Good morning. NTT Co…

　　早上好，NTT公司。

　　B: Hello. May I speak to Mr. Ira Black, head of the Export Section, please?

　　你好，可以和出口部负责人Ira Black先生通话吗?

　　A: I’m sorry. Mr. Black has just gone out. May I ask who’s calling?

　　对不起，Black先生刚出去。可以问一下您是哪位吗?

　　B: This is John Carter from Ace Consultant. Would you please tell me when I could get a hold of him?

　　我是Ace咨询公司的John Carter. 请你告诉我什么时候能找到他。

　　A: I really have no idea when Mr. Black could be available in the office. Could you call back later or would you mind leaving a message?

　　我真的一点都不知道Black先生什么时候会在办公室。您可以过一会儿再打来或者给他留言吗?

　　B: I think it’s better for me to leave a message. But it’s important and urgent. Please make sure he gets this message.

　　我觉得还是留下一个口信比较好。不过这件事很要紧，请一定将留言传达给他。

　　A: I see. I’m sure to pass your messages to Mr. Black.

　　明白了，我一定把您的留言传达给Black先生。

　　B: Good. Would you mind telling him that due to some sudden changes, do not fill out any orders for NNC Corporation until further notice? It’s very important. I’ll explain later.

　　那就好，你可以告诉他，由于意外变化，在进一步通知之前，请勿给NNC公司发货。事关重大，稍后我会做出解释。

　　A: Okay, let me repeat your message to see if I’ve got it all.

　　行。我重复一遍留言，看看是否记全了。

　　范例二：

　　A: Madison Industries. This is Cathy Winer speaking. Can I help you?

　　Madison工业，我是Cathy Winer, 我能帮您吗?

　　B: Good afternoon. Could you connect this call with Mr. Black, please?

　　下午好，麻烦你接到Black先生，好吗?

　　A: May I know who’s calling?

　　请问您是哪位?

　　B: This is Mary Fox of A.B.C. Computer Co…I’m calling on behalf of Mr. Tom Backer, the general manager of our company.

　　这里是A.B.C电脑公司的Mary Fox. 我是替我们公司总经理Tom Backer先生打电话。

　　A: I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?

　　对不起，Fox小姐。Black先生正在开会，请告诉我你的电话号码，我会让他给你打电话的，好吗?

　　B: I’m afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.

　　我想Baker先生想现在和Black先生说话，他有紧急事情与Black先生商量，不能拖延。

　　A: OK. Then, would you please hold the line? (one minute later)

　　好的，请你别挂机。(一分钟后)

　　Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead.

　　Fox小姐，电话接通了，Black先生可以和你通话了，请吧。

　　B: Thank you for your kind assistance, Ms. Winer

　　非常感谢你的善意帮助，Winer小姐。

　　A: You are welcome.

　　别客气。