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关于餐厅投诉的英语对话情景(2)

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  餐厅投诉英语情景对话篇4

  A:Waiter, can you come here for a moment?

  服务员,能过来一下吗?

  B:Yes, is there something wrong?

  好的,有什么问题吗?

  A:I'm afraid you've made a mistake. This isn't what I ordered.

  恐怕你搞错了,这不是我点的菜。

  B:So sorry, I must have confused the orders. I'll check it.

  非常抱歉,一定是我搞混点菜单了,我去查一下。

  A:And also this soup is cold.

  还有,这碗汤也是凉的。

  B:I'm really sorry, I'll bring you a hot one right away.

  实在对不起,我马上给您换一碗热汤来。

  餐厅投诉英语情景对话篇5

  Customer : Excuse me, there is a hair in my food and the food seems to be cold.

  你好,我的食物里头发,而且食物好像还是冷的。

  Waiter: I’m sorry about that, but I am not noticing any hair, ma'am.

  很抱歉,但是我好像没有看到头发,女士。

  Customer: How can you not see it? It is right here!! I want to speak to the manager.

  你怎么会看不到?就在这里啊!叫你们经理过来。

  Waiter : Right away, Ma'am.

  好的,马上。

  Couple of minutes go by...

  几分钟后……

  Manager: Ma'am, I am Manager, Jack. What seems to be the problem?

  女士,我是经理杰克,请问出了什么问题呢?

  Customer: Well, as I mentioned to the waiter, there is a hair in my food and my food seems to be cold.

  就像我之前和服务员说的,我的食物里有头发,而且我的食物还是冷的。

  Manager: Oh, my sincere apologies ma'am. I will fix this right away and it will be on the house. I will personally bring you a new dish right away.

  非常抱歉,女士。我会马上处理,您不需要支付这道菜的费用。我会马上给您重做一盘上来。(On the house 就是指由餐厅负担费用)

  Customer : Thank you. Please make it as quick as possible, I have been waiting for a while.

  谢谢,请尽快,我已经等了好久了。

  Manager: Of course, ma'am. Again, very sorry for this situation.

  好的,再次表达对您的歉意,女士。

  5 minutes go by...

  5分钟后……

  Manager: Here is your new dish, ma'am. As previously mentioned, on the house. Hope you enjoy.

  这是重做的菜,女士。就像之前说的,我们会承担这道菜的费用。希望您愉快用餐。

  Customer: Thank you. I appreciate that this issue has been solved quickly.

  谢谢你能这么快解决这个事情。


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